Elambotee

1. How do I know the status of my order?

You can check your current order status and history by visiting the Order Tracking Page after logging into our website.

2. Can I cancel or change/exchange my order at any time?

Occasionally, we can accommodate changes to your order. Please contact our Support team to request a cancellation or modification. We will make every effort to intercept the order before it reaches our fulfillment team. However, due to our fast shipping process, it is not always possible to implement changes. Rest assured, we offer hassle-free returns and are committed to ensuring your refund is processed smoothly and efficiently.

3. Your page is not working. What’s happening?

If you encounter issues with our website, please contact our Support team and describe the problem you are facing. This will help us identify and resolve the issue as quickly as possible.

4. I noticed that I chose the wrong item by mistake. Can you swap my product?

Please contact us as soon as you realize you made a mistake. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product as soon as possible, so act fast!

5. Can I exchange my order directly?

We do not offer direct exchanges. However, we are always happy to assist with returns and help you find the right items. You can submit a return request on our Contact Us page for quick and easy returns and place a new order for the items you want.

6. What happens if my item is damaged upon receiving my order?

If your item has any defects or errors on our part, we will replace the item at no additional cost. You do not need to return the damaged product. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.

7. What’s the process for returning an order?

You can return any unused items within 30 days of purchase using our fast and simple process. Visit our Contact Us Page to submit your return request, and we will guide you through the return process. Return shipping is free.

8. What should I do if I received the wrong items?

If you receive incorrect items, we sincerely apologize. Please email us at [email protected] with your order number and details of the mistake. We will cover all costs to get you the correct items as soon as possible.

9. What payment methods do you accept in your store?

We accept PayPal, as well as Visa, MasterCard, Discover, and American Express. For any further assistance, please contact our support team.

 

Address: 1408 Ash St; Highland, IL 62249, United States
Email: [email protected]